+212 661.75.81.82 Contact@HelloMorocco.com

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Contact us & Booking

We're here to help - just reach out!

  • +212 (0) 661 75 81 82+212 (0) 661 70 38 43
  • Contact@Hellomorocco.toursSupport@Hellomorocco.tours
  • 4 Kasbat chems boujloud. Fez, MOROCCO 30030.
  • The business hours are : Monday to Saturday, from 9:00 AM to 5:00 PM, in the GMT+1 time zone.

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    Frequently Asked Questions (FAQs)

    What is cancellation policy ?

     

    Cancellation requests must be submitted in writing to Hello Morroco Tours via fax or email. You may be eligible for a partial refund, subject to the standard fees indicated on your booking receipt. The original voucher must be provided for any refund to be considered.

    The following cancellation fees will apply based on the notice period before the due date:

    • 33 
    • 434
    • 4343

    Can Travel Dates Be Changed ?

     

    Yes, you can change the travel dates. However, please note that any additional charges incurred due to the change will be your responsibility, and Hello Morocco Tours is not liable for any price differences resulting from the modification.

    Do I need to apply for a visa ?

     

    Many nationalities are eligible to obtain a visa upon arrival in Morocco; however, it is important to verify the specific entry and visa requirements for your nationality by consulting the official Moroccan Consulate website at https://www.acess-maroc. This will ensure you have the most accurate and up-to-date information regarding visa exemptions and entry conditions.

    Do you accept deposit payments ?

    When you book a tour, a 25% deposit is required to secure your spot. Until we have received your deposit, your participation in the tour will not be confirmed.

    Which credit cards do you accept ?

     

    We accept major credit cards including Visa, MasterCard, and American Express.

    Do you have insurance coverage ?

    we highly recommend that all our guests secure their own personal international travel insurance prior to traveling to Morocco for added protection and peace of mind.

    Are meals included ?

    It depends on the tour. The itinerary for each tour clearly specifies which meals are included.

    Should I print a receipt to show the tour guide ?

    Once you book your tour, you will receive a confirmation email containing your order ID and an electronic ticket with all the details of your selected tour or activity. We understand that printing might not be convenient while traveling; therefore, a printed copy is not required. However, we do require you to present a valid ID matching your reservation along with the order number sent to you immediately after booking.